Have you integrated AIOps into your business yet? If not, you’re missing out on a major opportunity to increase efficiency and decrease downtime.
If you aren’t familiar with AIOps, this article will help you understand what it is and why it’s so important for your business.
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What is AIOps?
A term coined by Gartner, AIOps is artificial intelligence for IT operations that monitors and reports on cloud environments, virtual servers, and storage systems. It tracks important metrics like availability, usage, anomalies, event correlation, and response times. AIOps then uses this data, along with machine learning, to automate and improve IT operations and service management.
Standard IT tools have been wonderful for several decades, but they also have limitations. AIOps tools pick up the slack where traditional tools fall short, plus much more. For instance, an AIOps platform can predict and detect major incidents and prevent service outages.
There are plenty of reasons to use AI over standard tools. Here are just some of the benefits.
1. AIOps can handle large volumes of data well
When your company has multiple IT components, AIOps makes it easy to collect data from all your infrastructure sources, like ticketing systems, applications, and tools that monitor your performance. An AIOps tool can aggregate all of this data into one central location, making it easy to review that data.
2. Automated resolution
AIOps is especially useful for diagnosing root causes and alerting the proper IT personnel to fix it right away. A great tool can even resolve issues automatically, bypassing the need for manual intervention.
According to an IBM case study, Electrolux used AIOps to resolve IT issues faster, getting resolution in just one hour instead of three weeks. The company increased its Mean Time to Detect (MTTD) and saved over 1,000 hours of labor per year just by automating repair tasks with AIOps.
3. Faster response times
When you integrate standard IT tools into an AIOps platform, your IT team can respond much faster to issues. For example, if you experience a slowdown or outage, AIOps will proactively manage resources while analyzing the application performance data in real time.
This also makes AIOps a good tool for predicting potential issues through pattern identification that coincide with known issues. This is even more powerful when combined with automated responses that resolve issues without human input.
4. Better user experience
Whether it’s your internal infrastructure or customer-facing applications, users expect perfect uptime with little to no interruptions. Since AIOps enables faster response times, it’s easier to meet your users’ expectations for performance and availability.
If you have service level agreements (SLAs), AIOps will help you meet those expectations flawlessly. Your AIOps tool will analyze performance data and hardware and troubleshoot any issues that arise.
5. Suggested solutions
The intelligence of AIOps will not just detect anomalies and other issues, but it will recommend solutions. This will save your IT team plenty of time and effort. They can still come up with other solutions, but it’s much easier when they’re presented with options to start with.
6. Better insights
One of the best reasons to use AIOps is for the data insights. AIOps tools can analyze and correlate data, which provides more accurate insights. When you make important data-driven decisions, accurate insights are crucial.
A major issue IT teams encounter is needing to correlate and isolate problems, and AIOps makes this easier. Since the process is automatic, AIOps tools can even uncover issues that nobody would have found otherwise.
7. Cross-team collaboration
AIOps tools eliminate siloed IT teams. A good AIOps tool will allow integrations that can be used to support cross-team collaboration in your IT department so that ITOps, DevOps, security, and governance can collaborate easily. This improves decision-making and supports faster response times.
Level up your company’s IT game with AIOps
AIOps is the future of managing and monitoring IT operations. Its popularity continues to increase as more businesses go through a digital transformation and realize that AI has the potential to make that transformation better.
How you implement AIOps in your organization will be unique, and if you aren’t sure where to start or your IT team isn’t familiar with AIOps yet, hire an IT pro to help you create a plan.