How to Fix “There Was A Problem Resetting Your PC” on Windows 10

It won’t be an over exaggeration saying that the “factory data reset” is the life saviour for Mobile phone users.  The time when you find it difficult to fix certain mobile OS or mobile app related issue, you can use the ultimate factory reset feature to get back to the state like a brand new smartphone. Thankfully, Microsoft did give a nice thought about Windows woes and time when formatting and reinstall were the only options left to fix any issues, now you can use reset this pc instead reinstalling Windows. Beginning with Windows 8, Microsoft got the refresh and reset feature under Windows recovery options

What is “Reset this PC”?

Microsoft included “Reset this PC” feature in Windows 8 and 8.1 which was further polished in Windows 10. The “Reset this PC‘ feature is somewhat similar to the “factory data reset” feature provided in Android OS. By using the “Reset this PC” option, the user can completely wipe the system (Windows 8/8.1 Or Windows 10) and obtain a fresh and untouched version as new as freshly installed Windows. The option to “Reset this PC” can be found under Windows Settings>Update and Security>Recovery>Reset this PC.
Reset this PC feature

There was a problem resetting your  PC, How to Fix?

Although, Windows 10 may be the one of the best and most user-friendly system out there, It is not perfect. There are always a few bugs here and there which result in poor user experience. One of these issues is “There was a problem resetting your PC“. This issue occurs when the user is trying to reset the system. The reason behind this bug can either be some system generated complication or some interruptions created from the user end. This error will cause the Windows 10 reset process to fail and rollback.
There was a problem resetting your PC error

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if you have encountered a similar problem while performing Windows 10 reset then here are the ways to achieve it

Using Command Prompt Available In Advanced Restart

To follow this method, you must reboot the system using “advanced restart”. By doing this, you will get access to the command prompt without booting the system completely. Hence, you can perform some tweaks which will repair your system and resolve the “There was a problem resetting your PC” problem.

To reboot your system using advanced restart, follow the steps provided below:

  1. Press “Windows Key”. This will open the start menu
  2. Click on “Power” icon provided in the lower left corner.Power icon
  3. After clicking, it will display multiple boot related options.
    Boot options
  4. Now, to use the “advanced reboot” feature, press “shift” key and click on “restart”.
    Advanced reboot
  5. After the successful reboot, the following screen will appear. Choose “Troubleshoot” option from the selection provided on the screen.
    Troubleshooting in advanced restart
  6. Then select “Advanced options” from the Troubleshoot menu.
    Advanced option for troubleshoot
  7. After that, select “Command Prompt” option.
    Command prompt
  8. Now select “Administrator account”. This will open the command prompt with administrator privileges. Now, enter the commands provided below one by one in the given order and press enter after every command simultaneously.

    cd %windir%system32config
    ren system system.001
    ren software software.001

  9. After that, close the command prompt and reboot the PC.

This should fix your Windows 10 reset issue. If it doesn’t fix it then perform below solution, which is not exactly as reset method but rather the steps to perform clean Windows 10 installation. Please keep in mind that, you have to manually backup your documents before attempting this solution.

A Clean Installation Using Media Creation Tool

Media creation tool is software provided by Microsoft on their website. you can simply go to Microsoft website to download the tool. You can use this tool to create a bootable USB drive. To resolve the “There was a problem resetting your PC” problem using Media creation tool, follow the steps provided below:

  1. Download and install the tool from www.microsoft.com.
  2. After the installation is complete, you’ll get the shortcut of the application on the desktop. Double-click the shortcut to launch the application.
    Media creation tool desktop shortcut
  3. Let the application load and configure the setup.
    (Note: You will need to have an acive Internet connection to perform this method as the application will download a genuine version of Windows directly from Microsoft website which will consume around 4 Gigabytes of data. We recommend you to verify whether you are using a metered connection or not before proceeding forward)
  4. After the application has configured, the following window will show up. Select “Create Installation Media” option and click next.
    Create installation media
  5. After this, the software will ask you some personalization preferences. Select appropriate response according to your requirement and click “Next”.
    Language, Architecture and edition
  6. After that, The software will ask you whether you want to download an ISO image or do you want to create a bootable USB flash drive. Make sure your flash drive (At least 8 GB)  is plugged in the system. Select “USB flash drive” option and click next.
    Creating a bootable flash drive
  7. After this, the software will prompt you to select your flash drive from the list of all connected flash drives. If you have only one drive inserted in the system, the software will display that drive. Select the drive and press “Next”
    (Note: Make sure your flashable drive does not contain any data as the procedure will wipe the flash drive)
  8. After you click next, the software will download the Windows 10 image file from the internet and create a bootable flash drive. This process will take a significant amount of time depending on your internet connection.
    Preparation of bootable USB flash drive
  9. Once this process is complete, you can close the Media Creation Tool.
  10. After the successful completion of the process, the name of your flash drive will be changed and it will only contain the data required for Windows 10 setup.
    Bootable flash drive
  11. Now, you will be able to boot the system into your flash drive. To boot the system into your flash drive, simply go to BIOS settings and set the USB flash drive as the boot device.
  12. When your system reboots, a message might be displayed, “press any key to boot from USB“, press “Enter” key. Now your system will boot into the flash drive.
  13. After the boot, you will see the Windows installation setup. Follow the steps provided in the installer for windows installation.
  14. After the successful installation, your system will reboot and it will be reset to a freshly installed Windows 10.
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