Got an HP Chromebook 11? Here’s How You Can a Get a Replacement Charger

If you have kept up with recent tech news, then you just may have heard about the recent controversy swirling around Google’s latest Chrome OS offering. It was mostly a non-story, but of the type that gets plenty of attention.

The HP Chromebook 11 generated a small number of reports of an overheating charger. It was a very minor percentage of the number of devices on the market, but still worrisome to customers and for Google, which didn’t need the bad publicity.

Now the company is releasing a replacement charger. If you have one of the offending devices then you can buy one of the new chargers for $19.99, but Google would like to give you one as well.

The next time you boot up your HP Chromebook you should receive a message, thanks to new code that has been inserted in the operating system.

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It’s a rather simple process. A message will pop up alerting you to the problem, in case you weren’t aware. You can choose to ignore it for now, but you probably shouldn’t. Click “Next” and you’ll get started on the simple steps.

Google will ask what country you are located in and then display a pair of chargers, from which you must choose the one you have. Then it’s just a matter of filling in your personal information, including name and address. You’ll also need the serial number of the device.

Screenshot 2013-12-26 at 5.28.23 PM


For now, Google recommends you use a different charger until you receive the replacement. Fortunately, the little Chromebook charges via Micro USB, meaning that most every smartphone and tablet chargers you have will work. Though, you can expect to receive a message that alerts you to the fact you are using “low power charger”.

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